Bookmakers customer service
This text is based on our personal experiences and represents our opinions.
The real question to ask about online bookmaker customer service, is what do you expect from such a service? Remember, that you will have probably done some good research in picking out which of the many online bookmakers is right for you, but sometimes overlooked is the importance of the levels of customer service which you can expect to get. Naturally you want the best that you can get, because after all, the online bookmaker will be holding your personal details along with your uploaded funds. While online betting is secure, you still want to know that you have some insurance and assurance should something go wrong. This is where you will be well served in finding out an online bookmaker’s customer service before signing up with them. For help in this matter, a bookmaker review guide can help steer you in the right direction in comparing the services of the different bookmakers.
One important thing to take into consideration when considering which bookmakers have the best customer service, is the fact that the world of online bookmaking is accessible 24/7 hours a day, seven days a week. You will be able to get on the betting site of your choice, but will you be able to get a hold of their customer service 24/7 if you have a problem in the middle of the night? That is something which you need to find out about and take into consideration when finding an online bookmaker. If you run into problems then you will want to get help. The best customer service you can really get, is one that is reachable at any time of the day or night, to suit your online betting hours. Another important factor to look at, is how can you contact a bookie’s customer service? Most of them will be able to accept email and telephone enquiries, but even on some bookmakers, those hours of operation between the two can be different. Also take a look and check out the expected response times of the different methods of communication. Do you have to wait two hours for a reply, or 24? What is the response time in answering a telephone call?
Look for online bookmakers which have won awards for their customer service, as that should ease your mind a lot. You may of course never have to use a customer support service at a bookmaker, but it is good to know that it is there should you ever need it to be. The contact details and methods should be clear and easy to find on the betting site of your choice. Most online bookmakers do come with very good help files, in which you can browse through frequently asked questions, which should be able to help you most of the time. There is no definite answer to which bookmakers have the best customer service, but one which is open 24/7 for 365 days of the year will be doing something right, along with having good response times for queries and plenty of options for communication. Paddy Power for example, set a very good example with their customer service, proudly displaying on their home page, the response times from their support team. That is the kind of clarity, trust and service that you will be looking for to ease any concerns over solving any problems with your online betting experience.