Contact a Bookmaker
This text is based on our personal experiences and represents our opinions.
Being able to get hold of your bookmaker is imperative if you have a problem on their site. It’s unlikely that anything major will come up very often, but the fact that is, that you will be better served by a bookmaker which has a good customer support service, should you ever need it. Browse through to your online bookmaker and check out their customer support. If you are still asking how can I contact a bookmaker if I have a query after looking around the betting site, then chances are that bookie’s support isn’t great. You should be able to find the help and support sections quickly and easily. It will vary from bookmaker to bookmaker, and when choosing a bookmaker in the first place, the degree of customer support which is on offer, really is something which should have been considered to start with. You don’t want to find yourself stuck with not being able to get a hold of someone if you need a problem solved outside of their operation hours. Good customer support services will be open for long hours each day, or indeed open all day, every day of the year.
How can I contact a bookmaker if I have a query, should be one of the main questions on your list when deciding which bookie to sign up with. If you do need to get a hold of a support team member from your online bookmaker, then the chances are you will have three options. Again, this may be different from bookmaker to bookmaker, but there are three main areas of communication, and the more your bookmaker has, the better. The first option to look at is email. A lot of bookmakers prefer this method of communication as it doesn’t accrue so many overheads for them. But look at response times if they are available, as to how quickly you can expect a reply. A wait of 24 hours or more, may be too long for you. The second option is of course, to pick up a telephone and call them. But is the support centre open when you need it? If you like betting at 3 am in the morning, and the support centre is only open during regular business hours, then you are going to be stuck. The third option which some online bookmakers offer, is the opportunity to engage in a live internet chat with a representative. These definitely should be operational 24/7.
Under the Contact or Help section of an online bookmaker, you should be able to find all of this relevant information, along with some good help files which offer answers to Frequently Asked Questions. Some bookmakers really excel at explaining everything on their site, from how to bet, and explanations of terminology. These are all part and parcel of a good customer service. The more contactable they are, the greater the likelihood is that your query is going to get answered quicker. Do not overlook the importance of having a great customer service behind you when you sign up for a bookmaker. In a way, it says a lot about the bookie you are dealing with if they are readily available to help you when your need it.